Iron Mountain Recruitment 2022 For Freshers – Apply Now. Here is the new update for freshers in customer service associate jobs in Bangalore. As we all know freshers will have no work experience in corporate companies. So, it is essential to opt a good going company to have a quality experience and enhance our capabilities in all uneven situations. Details like Position in the company, Skills required by the employer of the company, Roles and responsibilities of the freshers who come into the company, how to apply to the company, etc., are provided below. Let’s have a look at the following details prescribed below.
About Iron Mountain Company :
Table of Contents
Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts. Its records management, information destruction, and data backup and recovery services are supplied to more than 220,000 customers in 58 countries
Iron Mountain Recruitment 2022 Details:
| Company Name : | Iron Mountain |
| Locations : | Bangalore |
| Role : | Junior Associate |
| Category | Customer Service |
| Qualification : | Any Graduate |
| Employment type : | Full time |
| Company : | IT/BPO |
Iron Mountain Eligibility Criteria 2022 :
- The individual should possess B.com/ BBA/BA/ BSC (Any Graduate)
- Any graduate with good communication skills. Freshers are also accepted.
Skills Required For Iron Mountain Recruitment 2022:
- Sound reading comprehension and Excellent verbal (oral) and written communication skills.
- Attention to detail needed while working on each request
- Provide excellent Customer Service to internal customers
- Communicate effectively with company employees regarding proper required information and instruct them on proper procedures
- Speed and accuracy of data input experience required – Excellent keyboarding skills
- Proficient with MS programs – Microsoft Excel and Microsoft Outlook (Other system experience is a plus)
- Flexible- adapts well to change.
- Ability to handle various tasks in a fast-paced, ever-changing environment
- Strong analytical and organizational skills with attention to detail
- Excellent problem resolution skills
- Responsiveness and sense of urgency
- Ability to think strategically, and act tactically
- Develop and maintain an in-depth knowledge of relevant IM processes and procedures
- Actively seek new ways to help improve the process and propose changes to improve the quality of service delivered and reduce costs
- Complete all work to a high quality and exceed levels of customer satisfaction
- A reliable, loyal, and trustworthy individual who demonstrates a high degree of integrity
- Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
- Have pride in personal appearance/image, and seek to be professional in all dealings with colleagues and customers
- Strong interpersonal and diplomacy skills, positive attitude, and teamwork driven
- Exhibit a superior level of total customer service and satisfaction for both internal support groups and external customers
- Effective time & prioritization management
- Ability to execute transactions and requests as per prescribed guidelines and timelines in order to meet the SLA and quality standards.
- Must exhibit a positive approach and the ability to work efficiently as an individual contributor
Responsibilities For Iron Mountain Off-Campus Drive:
- Evaluate each customer request and understand the scenario to provide right resolution.
- Responsible to update critical customer profile data in database systems-based customer requests.
- Research and pull various reports and documents from internal systems based on client requests and requirements.
- Responsible to ensure operational service delivery, customer support, and reporting needs are met.
- Timely response to customers in a professional manner
- Adhering to strict SLAs and timelines.
- Reporting and tracking of metrics such as monitoring SLAs, tracking progress, providing periodic status reports to relevant parties.
- Mentoring – imparting your own experiences to the team to guide them in support of our internal customers.
- Maintain records for customer interaction, recording details including the actions taken on every request.
Documents Required To Apply Online:
Candidates should keep the required documents to apply online in any situation. Please check below.
- Resume
- Two passport size photograph
- Educational Documents
Iron Mountain Selection Process 2022:
- Written test
- Technical interview
- HR round
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How to Apply For Iron Mountain Recruitment 2022:
Interested and eligible candidates can apply through the below-provided link. Make sure to check all information before going to the link. Keep all documents while applying online. Check step by step below.
- Click on the below link and you will be redirected to the official website.
- Enter all details like personal and professional.
- Enter your experience or certification if any in your education.
- Accept the terms and conditions.
- Upload a resume in the last step.
- Click on Submit button in the last step.
- Make sure to save all details for future reference.
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